Privacy Policy

1. Our Commitment to Your Privacy

We take your privacy seriously. This document explains how we collect, use, and protect your personal information when you visit our website or use our mobile app. Any updates to this policy will be posted here, and your continued use of our services means you accept those changes.

This policy is designed to help you understand:

What data we collect

How we use it

Who we share it with

What rights you have over your information

Effective Date: December 1, 2019

2. Where This Policy Applies

This privacy policy covers all Garilelo platforms, including our website, mobile apps, and any other tools or services we offer (collectively called our "Services"). It applies no matter how you access them whether through a computer, phone, tablet, or other devices.

3. Who Controls Your Data

Garilelo is the company responsible for collecting and handling your personal data. Our office is located at:

Karachi

4. What Information We Collect A. Information You Give Us Voluntarily When you create an account, fill out a form, or contact us, we may ask for details like: Your full name Email address Phone number Mailing address Gender and age Any other information you choose to provide B. Information We Collect Automatically Even if you don't create an account, we may collect non-personal data such as: Your IP address Device type and operating system Browsing behavior (pages viewed, time spent, searches) Geographic location (if you allow it) Mobile device ID Referring website URLs C. Information From Your Activities We track how you interact with our platform what features you use, what content you view, how often you visit, and the actions you take.

5. How We Use Your Information

We collect your data to improve your experience and provide better services. Specifically, we use it to:

Deliver the products and services you request

Respond to your questions and resolve issues

Send you updates, promotions, and offers we think may interest you

Personalize content and recommendations based on your preferences

Analyze platform performance and fix technical problems

Protect against fraud, security breaches, and illegal activities

Notify you about changes to our policies or terms

Show you relevant advertisements (with your consent)

Comply with legal obligations and enforce our rights

Generate anonymous insights and statistics

6. Sharing Your Information with Authorities

We may disclose your personal data to:

Government agencies

Law enforcement bodies

Regulatory authorities

Other third parties

when required by law, or to investigate, prevent, or take action against illegal activities, fraud, or security threats.

We may also transfer your data outside Pakistan using legally approved mechanisms, and we will always seek your consent before sharing your data in any other circumstances.

7. Cookies and Similar Technologies

When you visit our website, we may place small text files called "cookies" on your device. These help us:

Remember your preferences

Speed up your navigation

Show you content tailored to your interests

Cookies do not harm your device or steal your personal information. They simply make your experience smoother.

We may also allow third-party ad servers to place cookies for advertising purposes. We do not control or have access to those cookies.

8. Your Rights Over Your Data

You have several rights regarding your personal information:

Access: You can request a copy of the data we hold about you.

Correction: You can ask us to fix any inaccurate or incomplete information.

Deletion: You can request that we delete your data, unless we are legally required to keep it.

Withdraw Consent: You can withdraw your consent for us to process your data at any time.

Object: You can object to certain types of processing, such as direct marketing.

If you close your account, we will delete or anonymize your personal data, unless we need to retain it for legal, security, or fraud prevention purposes.

To exercise any of these rights, please contact us through our Contact Us page.

9. Opting Out of Communications

If you no longer wish to receive promotional emails or updates from us, you can:

Click the "unsubscribe" link at the bottom of any email we send

Or contact us directly and ask to be removed from our mailing list

We will continue to send you service-related messages (like transaction confirmations) even if you opt out of marketing communications.

10. How We Protect Your Data

We use industry-standard security measures to protect your information from unauthorized access, misuse, or alteration. However, no system is 100% secure. You acknowledge that transmitting data over the internet always carries some risk, and you use our platform at your own responsibility.

We are not liable for any data loss or damage caused by events beyond our reasonable control, including but not limited to:

Natural disasters

Wars or civil unrest

Government actions

Hacking, cyberattacks, or system failures

11. Links to Other Websites and Apps

Our platform may contain links to third-party websites or apps. Please note that these external sites have their own privacy policies, and we are not responsible for their practices. We encourage you to read their privacy notices before sharing any personal information.

12. Public Forums and Community Areas

We have community forums where users can interact and share information. Please remember that anything you post in these public areas becomes visible to others. Be cautious about sharing personal details in public discussions.

13. Updates to This Privacy Policy

We may revise this policy from time to time to reflect changes in the law, our business practices, or user feedback. The latest version will always be posted here. We encourage you to check back regularly. By continuing to use our platform after changes are made, you accept the updated policy.

14. How to Reach Us

If you have any questions, concerns, or requests regarding your personal data or this privacy policy, please get in touch with us through our Contact Us page. We're here to help.